Refund Policy

Last updated: 2026

We want you to be happy with Lupus. Because there is a genuinely useful free tier and a free trial on subscriptions, you can evaluate the app before paying.

Subscriptions

You can cancel a subscription at any time from your account; you keep Pro until the end of the current billing period. If you were charged in error, contact us within 14 days and we'll make it right.

Team plans

A team is one subscription billed per seat, and the account that bought it is the one we refund or cancel — individual members cannot cancel the team's billing. Cancelling stops future renewals and every seat keeps Pro until the end of the period already paid for. Removing a member frees their seat immediately but is not refunded for the remainder of the period.

Payments & billing

Purchases are processed securely by PayPal — monthly, annual and per-seat team subscriptions. You can manage or cancel a subscription at any time from your Lupus account or your PayPal dashboard; cancelling stops future renewals and you keep Pro until the end of the paid period.

How to request

Email support@alpistesec.com with your account email and the purchase details.